How to Purchase a Dress from The CollectSHEN

Complete the Purchase Contract and email or mail it to fairygodmother@shencouture.com.

 

If you currently have the dress in your possession, please keep the dress, and complete the Purchase Contract. Additionally, if you have other dresses you are not purchasing, ship them back to us along with your completed Purchase Contract. If you do not currently have the dress in your possession, once you submit your completed Purchase Contract, the dress will be prepared for mailing and identified as sold.

 

With either option, once we receive your completed Purchase Contract, the dress will be identified as sold. Our preferred method of payment is by personal check. Make checks payable to Caroline Shen, and mail to:

 

Shen Couture LLC

8681 Luss Drive

Huntington Beach, CA

92646

 

Once the check has been received and processed, the dress will be shipped to you. If you prefer to pay by credit card, once we receive your completed Purchase Contract and process your credit card payment, we will prepare and ship the dress to you. There will be an additional 5% processing fee on the purchase price of the dress if you are paying by credit card. For international clients we will also accept an International Wire Transfer. Please contact us for our bank information if you would like to choose this option. We will process the shipping cost as a separate charge on your credit card and send you a copy of the receipt.

 

NOTE: If you had previously rented this dress and now want to purchase it, your rental fee will be subtracted from the purchase price if you purchase within two weeks of yourRental End Date. You may purchase a dress at any time. ALL sales are FINAL.

Frequently Asked Questions

WHY SHOULD I PURCHASE A DRESS FROM SHEN COUTURE LLC?

Purchasing a previously owned dress is much more cost effective. In a lot of cases dresses may have never been worn, or only worn once or twice at most. Therefore it is much the same as purchasing a couture dress “on sale.” By doing this it makes the sport more affordable. Additionally, in some cases you are able to rent the dress you are interested in before you purchase it. If you decide to purchase, your rental fee will be applied towards the purchase price of the dress within 2 weeks of your Rental End Date! At Encore, we maintain the highest of standards with our entire inventory. All of our dresses have been professionally cleaned and refurbished in our Dress Spa.

 

HOW CAN I TELL IF A DRESS IS FOR SALE AND HOW MUCH IT COSTS?

When you click on a dress, it will give you the details of the dress and availability options. The amount listed next to Purchase Price is the current amount to purchase the dress. If this option is not listed, then the dress is a rental only.

 

WHAT IF THE DRESS I WANT TO PURCHASE IS UNDER CONTRACT FOR RENTAL?

If it has been reserved for rental with a Rental Start Date more than one month away, your purchase will take priority. The rental client will be notified immediately and have the option to rent a different dress.

 

If your purchase is within one month of an existing rental date, you will receive the dress after we receive the dress back from rental and clean it. You may purchase the dress, and SHEN COUTURE LLC will pay for the cleaning and shipping costs of the dress to you at the conclusion of the rental. Please submit the Purchase Contract and email to fairygodmother@shencouture.com. Once your payment has been processed and the dress has been returned from the rental and cleaned, we will email you the tracking number of the dress once we ship it.

 

DO YOU OFFER PROFESSIONAL DISCOUNTS ON THE PURCHASE OF A DRESS?

No.

 

WHAT IF I CHOOSE TO PURCHASE THE DRESS BY CHECK AND IT IS RETURNED DUE TO INSUFFICIENT FUNDS?

If your check is returned due to insufficient funds, there is a $75 fee. We will process this fee on the credit card you provided on your Purchase Contract. We will contact you to arrange an alternate method of payment.

 

WHAT IF A DRESS I REALLY LIKE IS TOO SHORT OR TOO LONG?

If you purchase a dress, you can make any alterations you need. We do not offer any alterations. You may consult with your seamstress on ways to lengthen or shorten the dress to fit your measurements.

 

MAY I RETURN A DRESS?

We are evaluating expanding into consignment and/or buy-back for credit toward your next purchase, but currently, all sales are final.

© 2014 Shen Couture.

All Rights Reserved.

Contact

 

714.642.4816

hello@shencouture.com

     Hand-crafted in Huntington Beach, CA

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