Shipping

INSIDE THE USA

You may ship your dresses through FedEx, which is our preferred method of shipping. All shipments through FedEx come with a tracking number either Ground or Express. You may send your package with direct signature required. If you prefer this option, please email us and we will provide a street address to ship to. (The United States Postal Service (USPS) does not allow FedEx shipments to P.O. boxes.) Once shipped, please email your ship date and tracking number, so that we can anticipate delivery.

 

You may ship your dresses through UPS Ground or Express. All shipments through UPS come with a tracking number. You may send your package with signature required. If you prefer this option, please email us and we will provide a street address to ship to. (The United States Postal Service (USPS) does not allow UPS shipments to P.O. boxes.) Once shipped, please email your ship date and tracking number, so that we can anticipate delivery.

 

You may ship your dresses through the United States Postal Service (USPS) for delivery to our post office box. Please send with a tracking number and you may send them with signature required or delivery confirmation. Mail your dresses to:

Shen Couture

8681 Luss Drive

Huntington Beach, CA

92646

 

Please email your ship date and tracking number so we may anticipate delivery.

 

Please pay for the shipping label through your local shipping facility. We will email you once the dresses have been received. We will then process them and send you a Registration Invoice.

 

INTERNATIONAL

We currently only ship to the contiguous U.S., which does not include Alaska, Hawaii, or U.S. foreign territories. 

 

RENTAL SHIPPING

The price of the shipment depends on the following factors: dimensions of the box (height, width, and length), weight of shipment, distance to destination, amount of time to destination. Once the package has been prepared and is at the shipping facility, only then will we know the price of shipping. Once the shipping has been processed it will be charged on the credit card you have provided. Note the shipping cost will show on your credit card statement as a separate charge. Once back at our studio, we will email your shipping invoice and tracking number.

 

Dresses will be packaged individually within one box. Once you have tried the dresses on or rented them, please pack them just as they came, fill out the enclosed form, tear off the label on top of the box, and replace it with the new one we have provided. This label is not prepaid. You must use the shipping label we provide you. If you need to ship using a different label, you must contact us first for authorization.

 

Dresses out for try-on must be mailed back within 48 hrs of receiving them. Dresses will not be out for try-on during Fridays, Saturdays, and Sundays. All dress rentals are a five day rental only. On the sixth day, the dresses should be shipped back. Each day past the ship date a dress is not registered with FedEx, you will be charged $100 late fee per day, per dress for up to 7 days. After 7 days it will be treated as a purchase and you will not receive a refund of any try-on or rental fee, shipping costs and security deposit. This will apply to each dress in the shipment.

 

FedEx Note: Our final pickup time Monday-Friday is 6 PM EST, and on Saturday our final pickup time is 1 PM EST. There is no FedEx pickup or delivery on Sundays. The earliest delivery option is before 8 AM Monday-Saturday. Saturday delivery costs extra but is available for FedEx First Overnight and FedEx Priority Overnight.

 

Encore Note: We need to receive your Try-On or Rental Contract no later than 4 PM EST Monday-Friday to guarantee same day processing. If your contract is received between 4 PM - 5 PM EST Monday-Friday, it may or may not process and ship out same day. All contracts received after 5 PM EST will be processed the next business day. This excludes all federal holidays and competitions we are a vendor at; please see our Events page for details.

 

How to Calculate Delivery: If your Try-On or Rental Contract is received before 4 PM EST on Thursday of a given week, FedEx Overnight shipping would deliver on Friday, FedEx 2 Day would deliver on Monday, FedEx Express Saver would deliver on Wednesday. Saturday and Sunday do not count as shipping days when calculating delivery dates.

 

INSIDE THE USA

All shipping will be done through FedEx or USPS. Shipments will take 1-3 business days to be received. The package will be delivered with direct signature required, so please provide an address you can be reached at during business hours.

 

Shipping Options:

FedEx First Overnight, (Earliest Next Business Morning) delivered before 8:00 AM Mon-Sat in highly populated areas or before 10 AM Mon-Sat in less populated areas, Friday shipments will be delivered on Monday unless Saturday Delivery is selected.

 

FedEx Priority Overnight, delivered before 10:30 AM Mon-Sat in highly populated areas or before 4 PM Mon-Sat in less populated areas, Friday shipments will be delivered on Monday unless Saturday Delivery is selected.

 

FedEx Standard Overnight, delivered before 3 PM Mon-Fri in highly populated areas or before 7 PM Mon-Fri in less populated areas. Saturday Delivery is NOT available.

 

FedEx 2 Day A.M., (Second Business Morning) delivered before 10:30 AM Mon-Fri in highly populated areas or before 12 PM Mon-Fri in less populated areas. Saturday Delivery is NOT available.

 

FedEx 2 Day, (Second Business Afternoon) delivered before 4:30 PM Mon-Sat in highly populated areas or 7 PM Mon-Sat in less populated areas, Thursday shipments will be delivered on Monday unless Saturday delivery is selected.

 

FedEx Express Saver, (Third Business Day) delivered before 4:30 PM Mon-Fri in highly populated areas or before 7 PM Mon-Fri in less populated areas. Saturday Delivery NOT available.

 

USA FedEx Holidays (no pick up or deliveries) on:

  • New Year’s

  • Memorial Day

  • 4th of July/Independence Day

  • Labor Day

  • Thanksgiving

  • Christmas

 

PURCHASE SHIPPING

If you currently have the dress in your possession, please keep it, fill out the Purchase Contract, and email it to us at fairygodmother@shencouture.com. If you previously rented the dress on and would like to purchase it, please submit the Purchase Contract online and we will ship the dress to you through FedEx or USPS. The shipping cost will be charged to your credit card or FedEx account number you provide. If charging the shipping cost, please note it will show on your credit card statement as a separate charge. The package will arrive within 1-3 days for USA clients and 1-5 days for International clients, per your request. It will come direct signature required, so please provide an address you can be reached at during business hours. We will email your shipping invoice and tracking number once the package has shipped.

© 2014 Shen Couture.

All Rights Reserved.

Contact

 

714.642.4816

hello@shencouture.com

     Hand-crafted in Huntington Beach, CA

Follow

  • Facebook Classic